How To Avoid Losing Donors Over The Phone

How to Avoid Losing Donors Over the Phone


So, you’ve engaged a supporter enough for them to pick up the phone. They’re greeted by a friendly receptionist…& then left in silence or in the company of some horrendous 1970’s jazz music, until the relevant call-taker is found. First impressions count and a supporter’s initial telephone experience has the…

The Gift That Keeps On Giving

The Gift that Keeps on Giving


How technology & emotion are innovating the peer-to-peer supporter journey. 2016 is the year of supporter engagement and in order to get engagement, we need to get emotional. The most powerful way to inspire action is to create a visceral response and so this should be our number-one priority. People…

Author Interview: Data Driven Nonprofits By Steve MacLaughlin

Author Interview: Data Driven Nonprofits by Steve MacLaughlin


Steve MacLaughlin is the best-selling author of Data Driven Nonprofits, a guide book for organisations that want to improve their performance and increase positive change in the world. In this Q&A, he demystifies the world of analytics and reveals how big data can drive even the smallest of charities. Why…

10 Ways To Lose A Donor On Your Website

10 Ways to Lose a Donor on Your Website


Not Communicating the Why Communicating your why helps site visitors connect with your brand and makes them more inclined to give to your organisation over another one that has a similar mission. Unresponsive Design Online giving is one of the fastest growing channels for fundraising and has been for the…

Disruption In The NFP Sector: How To Innovate And Take Action

Disruption in the NFP sector: How to innovate and take action


It’s fair to say the third sector is experiencing disruption in waves. From mobile donations, online fundraising, and awareness via social media, audiences are exposed to more ways to donate than ever. And the number of charities in Australia is doubling every decade. Competition is high and innovation is key.…

Interview With Blackbaud $10K Challenge Winner: Sylvanvale

Interview with Blackbaud $10K Challenge Winner: Sylvanvale


This video has been an opportunity to showcase people who aren’t often seen or heard.” – Jake Lyandon, Sylvanvale When Blackbaud gave a donation of $10,000 to the deserving Sylvanvale Foundation at this year’s bbcon, it was the stories we heard after that made it even more worthwhile. Last week…

The Kai-Zen Approach To Innovation

The Kai-Zen approach to innovation


Innovation is a bit of a buzz word these days. The term ‘innovation was the most popular business search term of 2015. And the government is touting their $1.1 billion National Science and Innovation agenda as being the key to Australia’s future survival while teasing us with emotive slogans like…